The Painful Story of a Bad Replacement Window Deal
How Did This Bad Replacement Window Experience Begin?
A few months ago I received a phone call from a woman, I’ll call her Nan, wanting to replace windows in her home. Nan sounded frantic and angry. She said she found us on Yelp with good ratings and wanted to make an in-home appointment for an estimate for replacement windows. But, we needed to visit within the next day or two because they had a replacement window deal from another company. She began to share her experience with me from the previous day about the Incredible Replacement Windows Deal.
What was Window Sales Guy’s Initial Replacement Window Pitch?
Nan and her husband, Dan, had had a visit from a window salesman, let’s call him window sales guy, the previous day. Nan told me they knew replacement windows were needed, but just hadn’t had time to search for them. So, window sales guy’s timing was perfect and he gave a compelling two hour sales pitch. Nan had to admit that his company’s replacement windows looked and sounded great. Window sales guy then provided the initial quote, but the price was alarming! She and Dan said they needed time to think about it. This was quite an investment as they didn’t expect replacement windows to be so expensive. They really needed some time to look at other window products to compare.
Hard sell window sales guy came armed and ready to close
Hard sell window sales guy makes his second move to get the order
What Did He Then Offer as a “Better Deal” for Window Replacement?
Window sales guy told Nan he could put her in a different replacement window product that might be better for them and save money. Although this seemed fine and the price was a little lower, it was still more than they could justify without first doing some homework. They just needed time to think about it. Nan told window sales guy they’d get back to him the next day.
What Was His Next “Incredible Replacement Window Proposal?”
Sales guy then reduced the price again. He told them this was an absolutely incredible offer only good for that day. They were getting the deal of a lifetime for these fantastic windows. Nan and Dan just didn’t feel right about it no matter what he said, but sales guy wouldn’t leave. He told them this replacement window deal was so outstanding that he wouldn’t want them to NOT have a chance to get it. It was a deal they shouldn’t refuse!
Hard sell window sales guy goes for broke with his “Incredible Replacement Window Deal”
How did Nan & Dan Decide What to Do?
Overwhelmed and tired, Nan and Dan finally read the contract again and saw the clause they needed. They had 3 days to get out of the deal. Nan asked about the Right of Rescission time frame. Window sales guy said she was correct and could call within the three day period to cancel, but his incredible deal would not be available if she did so. This special replacement window pricing would only be offered today and never again.
Should We Sign the Contract Just to Get Rid of Window Sales Guy?
After three exhausting hours of trying every possible way to get window sales guy out of their home, Nan & Dan signed the contract. They did it just to get rid of him! Excitedly, he shook on the deal and left.
It’s important to get the facts before you purchase replacement windows
How Good Was His Incredible Replacement Window Deal Anyway?
Nan said she couldn’t believe she’d bought from such a pushy salesman! That’s because she and Dan are college educated, upwardly mobile, intelligent people. (I’d also add very polite). However, after window sales guy left, they headed to their computer. There, they learned that their windows were made by a different company than they bought from. They also found ratings and reviews for the windows. What they saw haunted Nan for the rest of the night. Many reviews detailed horrible installations from this company and bad workmanship. This included high failure rates for their windows. Nearly every review screamed that it was a terrible mistake to sign the contract. In fact, the company they bought from had the worst ratings of all they compared it to! They were appalled and furious about falling for such a high pressure sales strategy.
Can Nan & Dan Move Past Window Sales Guy’s Incredible Deal?
Now the only problem was that window sales guy’s pitch was ingrained in their brains. The poor reviews didn’t completely sway Nan and Dan to immediately rescind their replacement window contract. Their only thought was that this incredible replacement window deal was only available for two more days. They had to quickly get quotes from other companies to make a better decision before canceling their contract. So, this is where our relationship began.
Are Others Trapped by Incredible Window Offers? Can We Help?
Nan and Dan aren’t the only folks who this has happened to. Unfortunately, many buyers find themselves stuck with the idea that their incredible replacement window deal will never come again. And they feel equally pressured to sign on the spot before doing their proper homework. Truthfully, we think this is nonsense! At Ringer Windows, we provide written quotes that are good for two months not three days. In addition, we follow a simple strategy: offer incredible replacement windows at everyday low pricing. Lastly, we don’t play hard sell games or use the high-pressure sales techniques common in the replacement window business.
We Recommend Doing Your Homework Before Calling for Quotes
Buying replacement windows is a big investment in your time and money. At Ringer Windows, we see replacement window deals out there all the time and have even offered a few ourselves. However, we don’t think you should buy because of a great offer. Instead, do your homework and purchase your windows based on product quality, workmanship, and the customer experience you wish to have. Remember, you get what you pay for.
Do your homework first!
Greg Ringer, Owner/Founder of Ringer Windows
Contact Us About Our High-Quality Replacement Windows Today!
Submit a contact form or call 512-989-7000 today about our high-quality replacement windows. We’ll visit with you and provide a FREE estimate! Ringer Windows is the only local window manufacturing company in central Texas. Our experts are ready to assist with your vinyl new construction or replacement window needs. Also, be sure to ask about our full-service window installation. You’re just a local phone call away with Ringer Windows!
