“I’m extremely satisfied with the entire process and product”
I just wanted to send you a thank you for the 11 windows that were installed yesterday. I’m extremely satisfied with the entire process and product.
- You were prompt at returning my initial phone call/email
- You were flexible and prompt for our first meeting at my house. You came on a weekend.
- You gave me sufficient information about the product and why you choose to build the windows the way you do.
- The quote remained consistent throughout the entire process. No hidden fees or surprises. (Thanks for telling me about touch up painting that will be required around the outside of the windows.)
- Jake was professional and prompt when he came to measure the windows. His estimation of timing for the windows being ready for install was accurate.
- I felt that if I needed to contact either you or Jake for any reason, I would be able to and felt I would receive a prompt response. From the very first personal contact with either of you, I had your business card that had your office #, cell # and email.
- Jake kept me informed of scheduling issues. He accurately identified how long he would be in my home. He showed up when he said he would.
- All of the guys that were here yesterday appeared relaxed and happy while working the entire time. They were polite and considerate.
- They cleaned up after themselves. I didn’t have to do anything when they left. Jake walked me through how the windows work and ask that I call if any questions or problems arise in the future.
- Finally, the windows look great!
I was expecting this process to be much more painful and have been pleasantly surprised and how easy it has been. Thank you for such wonderful service and a great product!